For the past 16 years, Sparks Insurance has covered my home and auto needs. Their customer service and special attention far exceed my expectations. Like most, I just pay my premiums. Occasionally, I need a minor change. EVERY call I make to Sparks is answered within the day- I always receive a call of acknowledgement. Recently, a car hit the front of my house. If it wasn't for the Sparks team, I'd still be waiting for the check! First thing in the morning, Cecilia called to offer comfort. She instructed me on how to proceed with my claim. Her guidance was essential. Within weeks, my contractor was hired, approved, and the repair was complete. I even got my deductible back! I couldn't ask for better customer service. I feel as if my needs are the most important- like I matter. The Sparks team is a knowledgable, gentle guide , through a tough time. Thanks for keeping me safe and informed. Stephanie G.