REVIEWS

WHAT OUR CUSTOMERS HAVE TO SAY ABOUT WILLIAM M. SPARKS INSURANCE AGENCY...

"Sparks Erie Insurance has provided auto insurance services to me for well over ten years. I have never had a problem with this company when having to deal with unfortunate situations. Their professionalism and friendly nature really eased the pain of any claims I had to make. And their rates are pretty fair and overall affordable."  Karolyn S.

"I phoned your office and spoke with Melanie… My son-in-law has been handling my account and obviously the payment due was an oversight.  Please do not charge me with a late charge – this delay was unintentional.  I’m enclosing the check for July’s payment… My compliments for the kind service Melanie gave me… Excuse the handwriting – I am very ill and my apology for this late check."   Doris F.

“I have been with Sparks Insurance for over 10 years.  I had to file my first claim during such a difficult time, but they made it so easy.  I didn't have to use a lot of my personal time on the phone or doing paperwork. They were so understanding and handled everything for me. I can't say enough about this experience. They were totally there for me when I needed them!” Stacey W. Baltimore

“I have been with Sparks Agency for as long as I can remember.  The personal attention I receive is one of the many reasons I continue to stay with Sparks.  Everyone is extremely knowledgeable, attentive and responsive to my needs.  They really work with you to make sure all of your insurance needs are met.  They truly excel at customer service.  You aren't just a policy holder with them- you are their priority!” Bridgett D. Sykesville

 “Erie / Sparks Insurance…  Great coverage at affordable rates!   Great customer service makes you feel like they have your back!   I’ve had them for many years and have been very happy with their attention to detail and responsiveness.    That’s important when you’re dealing with an issue with your house or car!   Thanks guys!   Keep up the good workl!” D. Webb, Eldersburg MD

 “I've been with Sparks agency for years now. Danielle & the other staff members have been there for me through 3 accidents (not my fault). Their guidance was expert throughout! Even though they were not my fault the rates went up for a period of time. They helped me get my rates down again as soon as possible! Luckily it's been years since that time!” G. Levin Parkville MD

 "I absolutely love working with Sparks Insurance! Not only is the coverage great but the costumer service is exceptional. Danielle and the team are very professional, readily available, always answer my questions promptly. Truly outstanding. I highly recommend Sparks Insurance!!!" A. Crosby Parkville MD

 Sparks Insurance Agency has been my insurance agent for over twenty years.  Cecilia Volkman is my main point of contact, and she is always extremely professional and pleasant to deal with.  It doesn't matter if I am calling with a question or asking about coverage-- she always takes as much time as is necessary to help me understand all of my options. I couldn't recommend her more highly.  Thank you, Cecilia! Bambi Glenn

 For the past 16 years, Sparks Insurance has covered my home and auto needs. Their customer service and special attention far exceed my expectations.  Like most, I just pay my premiums. Occasionally, I need a minor change. EVERY call I make to Sparks is answered within the day- I always receive a call of acknowledgement. Recently, a car hit the front of my house. If it wasn't for the Sparks team, I'd still be waiting for the check! First thing in the morning, Cecilia called to offer comfort. She instructed me on how to proceed with my claim. Her guidance was essential. Within weeks, my contractor was hired, approved, and the repair was complete. I even got my deductible back! I couldn't ask for better customer service. I feel as if my needs are the most important- like I matter. The Sparks team is a knowledgable, gentle guide , through a tough time. Thanks for keeping me safe and informed. Stephanie G.

 My experience with the Erie professionals at Sparks insurance has been very positive.  The agents have been extremely helpful, and questions or issues regarding my coverage have been addressed in a timely and friendly manner.  I highly recommend their services. John H.